Return Policy
Understanding Our Return Policy
Refund & Return Policy
1. Return Window: Customers can request a return or exchange within 7 days of delivery for defective or damaged products.
2. Return Conditions: Products must be unused, in original packaging, and in the same condition as received. Used hookahs or flavors are not eligible for return.
3. Return Costs: Customers are responsible for shipping costs for returns.
4. Exchanges: Eligible items can be replaced or exchanged. Please contact us before sending an item back.
5. Advance Payments: Non-refundable.
6. Contact: Email us at hookahhubpk@gmail.com
for returns or exchanges.
Why Our Return Policy Matters
Our Return Policy is designed to provide customers with peace of mind when shopping. We know that sometimes products may not meet your expectations, and that’s okay! Therefore, our policy allows you to return items within a specified time frame. This way, you can shop confidently, knowing that if something doesn’t work out, you have options to make it right.
Steps to Return Your Item
Returning an item is a straightforward process. First, ensure that the product is in its original packaging with all tags still attached. Next, locate your original receipt or order confirmation that includes your purchase details. Finally, visit our website or contact customer service to initiate the return process. Following these steps helps us to process your return quickly and efficiently.
Conditions and Time Limits for Returns
We have specific conditions that must be met for a successful return. Items must be returned within 30 days of purchase, and some products may be subject to restocking fees. However, items marked as final sale cannot be returned. This policy helps us to maintain high standards for our inventory and ensures that all customers receive quality products.
